We have heard you and we’re fixing it.
We know it seemed to many of you that we weren’t listening at all. But we were well aware that our customer service was not up to your and our standards.
We’re fixing our customer service response. It won’t happen all at once, but the Peninsula Daily News circulation and customer service departments are on the mend, and we hope we can prove to you that we can do better.
Vivian Elvis Hansen, who has been the face of the Peninsula Daily News for many businesses over decades, will oversee customer service. She will work as customer service supervisor to provide guidance to newly hired employees who have taken on a multitude of duties.
Hansen is adding the duty to her work as a longtime sales representative and special sections coordinator.
“I have two big roles in my life there, but this is so important, I’m stepping in,” Hansen said.
The major problem is the scarcity of workers, something that businesses are dealing with throughout the Peninsula, state and nation.
“I really blame it on COVID, with people leaving, some retiring,” Hansen said.
“With my experience with the company, going on 23 years, I remember the customer service we offered pre-COVID, and we are bringing it back,” she said.
Throughout the pandemic lockdown, news reporters continued to bring you coverage of events in Clallam and Jefferson counties six days a week. Advertising representatives worked with local businesses to fill their marketing needs in a variety of ways — in print and online.
We have been steadily the only daily newspaper covering the local news of the North Olympic Peninsula.
But, like many newspapers across the nation, our carrier force diminished as people who dependably brought the print edition to your mailboxes each morning despite dark and sometimes icy conditions, retired or left for other reasons, and we had difficulty filling them.
Although our stories always were posted online, those who depended upon the print edition increasingly were disappointed.
That has improved since we started paying the U.S. Postal Service to deliver the newspaper, although it still is not perfect.
We are having to change with the times. And that process can be rocky.
But the work we do is with you, the reader, in mind.
You are the reason we exist.
Thank you for your loyalty. Thank you for reading the Peninsula Daily News.
We are working to serve you better.
